Truly knowing your customer is
Automate customer behaviour analytics at scale with Cadenz
Cadenz is the market’s first Customer Intelligence Platform that provides enterprises live behaviour intelligence about its customers using its data automatically.
CUSTOMERS
── CADENZ ──
HELPS ENTERPRISES ELIMINATE
CUSTOMER FRICTION TO
── CAPTURING ──
CUSTOMER SUCCESS
We are trusted by Marquee clients
BPCL
Value delivered
- BPCL leads the industry in using AI capturing behaviour data of over 10M customers and building 360 customer view to deliver personalized experience.
- BPCL integrated close to 7000+ retail outlets & 1000s TPS with their customer loyalty programme delivering top-notch service assurance across their nationwide chain of outlets. Cadenz delivers a scalable , modular platform for this oil giant to stay relevant to all the customers.
Globe Telecom
Value delivered
- Globe now tracks 500+ behavioural attributes for every subscriber to give a complete view to service agents and to monetize through partner merchants & brands.
- TheDataTeam has engineered Cadenz, a cloud-based customer intelligence platform to extract behavioural insights from first and second party customer data. It is native to cloud and on prem infra and analyses billions of customer interactions witnessed by businesses daily and brings a more scalable, modular and high-performing customer analytics platform to this telecom giant.
HDFC Bank
Value delivered
- TheDataTeam helped HDFC bank’s new line of business (working capital lending) by analyzing current account transactions (now disbursing more than Rs. 400 crore every month) and improved operational efficiency due to algorithmic automation using ML (3-5 days down to 3 hours)
- The solution uses various algorithms to process the information present across the financial statements, including different dates associated with business processes, the narrations, and the counterparties. Transactions are further classified using a combination of fields by applying ML models and automating the scoring process for faster loan disbursement.
── CADENZ FOR ──
INDUSTRIES
Customer Intelligence is a necessity for every B2C industry.
Cadenz for Banks
Digital innovations are disrupting the way the financial industry operates today. Established banks need to respond faster and make the customer feel special simultaneously.
Extracting contextual information about every customer and providing hyper-personalized products and services can truly help financial institutions improve revenue per customer and connect with customers like never before.
Cadenz for Telco
Having attained utility status, it is no longer sufficient for telecom providers to guarantee voice or high data speeds.
Understanding every subscriber’s preference will help telcos deliver delightful customer experiences resulting in more stickiness and usage. By building comprehensive customer profiles telecoms can hyper-personalize every facet of the interaction a subscriber has with merchant partners and brand partners resulting in new, innovative revenue streams.
Cadenz for Oil & Gas
In the wake of technological and political changes across the globe, the energy sector, like most consumer-service industries, has been experiencing an influx of new competitors and a steady rise in customer churn.With customer loyalty at the forefront, capturing and consolidating customer data will shape the future of oil companies.
OUR PARTNERS
LIBRARY OF RESOURCES
Our Catalogue Of Expert Thoughts
BLOG
Forbes India’s AI Innovation Round Table
Forbes India hosted AI Innovation Round Table – Envisioning innovation for an Alternative Future, in December 2019. Industry leaders and domain..
BLOG
Why Hyper-personalization is needed in today’s noisy world?
None of us is new to that feeling when we pick up a call from an unknown number only to be told about a pre-paid plan..
EVENTS & ANNOUNCEMENTS
Enhancing Customer Experiences Using AI & ML
Online Webinar in partnership with AWS
March 23rd, 2021 | 10:00 AM – 12:00 PM | Singapore (GMT+8)
Join this online event delivered in partnership between AWS and TheDataTeam. The event will cover key use cases and implementations of AI & ML which can help you transform the experiences delivered to your customers from okay to WOW!
